ZOYA: Worst. Customer Service. EVER.

21 Jul

I have been ordering from Zoya since 2012, and have spent hundreds of dollars on their polishes. I have gotten kind of shady customer service from them before (taking weeks to ship, answering my email regarding when they will ship in a very curt way), but have remained loyal, blogging about them, recommending them to friends, giving their polish as gifts, and encouraging my favorite nail salon to carry them.

That ends today.

I have tried a couple times recently to order from them and not gotten my order or any email saying it had shipped. When I’d log on to their site to see what the status was, the orders were not showing up under either shipped or unshipped. Since I have a 6-week-old baby, I chalked it up to my error – I forgot to hit send, I used a bad credit card (we’ve had to cancel TWO due to fraud recently), something on my end. The last time, I made sure to save the order number, but when I went online to check, again, it had vanished. I emailed them to ask what was up, and this is the response I received this morning:

Good Morning,
Thank you for your inquiry. It appears your order was automatically canceled by our system because you disputed payment on a previous order. I apologize-we are not able to process order after payment is disputed. Please let me know if you have additional questions. Have a nice day.
Thank you,
Shelle Wesolowski
Inside Sales/Customer Service Supervisor
Art of Beauty, Inc.
800-659-6909 ext 109
Shellew@artofbeauty.com
follow us on TWITTER: zoya_nailpolish
youtube: zoyanailpolish

Uhh… for real? I read this at like 7am after a night up feeding my infant, so my initial reply wasn’t all it should have been:

I never disputed a payment. I did have a card canceled due to fraud but I never disputed a payment to you – it must have been a cancellation on the bank’s part. Is there any way to reverse this or should I just plan to change brands? Kate J

I then followed up with this:

Sorry, what I mean to say is, am I never permitted to order from the website again? If you look at my order history, you’ll see I’ve been a regular, repeat client – there would be no reason for me to “dispute” a payment with you. I suspect that when my card was canceled due to fraudulent charges, the bank canceled a number of charges on the same day to be safe.

 

Additionally, when this is the case, it would be helpful if you contacted the customer involved to inform her of the situation – I thought I was losing my mind as I was sure I had tried to place numerous orders with you and they all seemed to vanish into thin air.

 

Best regards,

Kate J

I received this in reply, from a Brian Tucker (Brian Tucker <Brian.Tucker@artofbeauty.com>):

Hi

Please contact a salon in your area if you want Zoya product. 

Brian

This message was ironically marked “high priority.” Pity they didn’t find the situation a high enough priority to contact me before simply canceling my orders repeatedly.

So yeah. That’s it. I Tweeted and FBed it, but they deleted them from their feeds of course. Please help me spread the word – when companies mistreat their customers, they ought to feel it:

Zoya doesn’t care if you are a long-term client. They do not care about their customers. They have zero customer service and while their polish may be decent, their company is not.

Recommendations for new polishes? I’ll never wear Zoya again.

Pregnant & Sick – How Do You Cope?

10 Feb

I just posted a blog about this on my other site, Making a Person. It’s more pregnancy-related than product-related, but I do share a bunch of product recs that are helping me struggle through this nasty bug I have caught while pregnant. Please check it out if it’s something that interests you!

Pregnant & Sick – How Do You Cope?

Josie Maran Coconut Watercolor Cheek Gelée

3 Feb

Well well well. If it isn’t little miss…. okay let’s just cut to the chase, I don’t have much time.

Josie-Maran-Coconut-Watercolor-Cheek-Gelee-shades

So pretty! I was sucked in by both the name (Coconut Gelée? YUM!) and the colors. Then I bought some, and found myself unsure of how I was supposed to apply it. It’s blush… but it’s in a pot. Do I use my fingers? A sponge? A brush? I finally googled it and was rewarded with a bunch of how-to Youtube videos. The consensus seemed to be fingers, so I went at it.

Josie Maran Coconut Watercolor Cheek Gelée
PROS:
-Pretty!
-Moisture-rich
-Fairly easy to apply, if a little confusing at first
-Very sheer
-Super natural looking – really gives that dewy look

CONS:
-There was a lot of talk about how it was “buildable,” but I found that hard. It goes on SO sheer that I felt like I had to cake it on to get any real color.
-Messy fingers
-Not as intuitive (for me) as powder blush

End result? I switched back to NARS Orgasm, which it appears I have never written a review for, but really, do I need to? I mean if you have read a beauty blog or magazine in the past ten years you have surely heard of THE BEST BLUSH IN THE WORLD OMG IT’S SO GOOD THEY MADE ANOTHER ONE WITH GLITTER AND CALLED IT SUPER ORGASM AND THEN THEY MADE MATCHING LIPGLOSS AND NAIL POLISH TOO OH NARS PLEASE MARRY ME!!!!!!!!!!!!! (Their words, not mine – I do love the blush but frankly find all other NARS products overrated and unimpressive.) Sorry for the digression. Basically the work was not worth the result for me. It’s a nice blush and if you’re into a super sheer blush, a cream blush, or a dewy look, this very well might be the blush for you. I don’t really need/want any of those things, so for me… not so much.

I swear I am going to try to blog again later this week about an eyeshadow that is my new fave. Stay tuned.

PS. I’m pregnant again, so that is part of the reason I am so slow.

SOMEONE HELP ME.

6 Dec

My skin is FREAKING out! The weather, the heat, stress, hormones – I have a red rash all around my nose and mouth that makes me look like I spent the night sucking face with Ronald McDonald. And maybe caught something.

I have been being super gentle with my skin – stopped using the Clarisonic, switched to Boscia skincare since a lot of it’s fragrance free, moisturizing like crazy, using Skinceuticals Phyto Corrective Gel, and today went so far as to use Diorskin Nude BB Creme – and I don’t ever use foundation. The closest I come is Chantecaille’s Future Skin, which is lovely and quite helpful when my skin is normally uneven, but can’t even touch what I have going on right now. The Diorskin is an improvement but I really don’t like the one-dimensional look it gives my face. I just really hate foundation is the problem.

So I turn to you, dear readers (what are there, like six of you? Five?) for recommendations. I want a foundation to hide my shame. But I don’t want to look fake. But it needs to have at least medium coverage. But I would still like to look like I have pores. But not like I have a contagious disease. You see my problem.

Recommendations? Advice? Help? I welcome it.

Alterna Kills Animals (or Why I’m Not Buying Any More Alterna Products Indefinitely)

5 Sep

So, first, read this.

Since I posted that, I have not heard another word from Alterna. I tried posing the question to them via Facebook and Twitter. They have chosen not to reply.

I’m not sure what pisses me off most about this situation, but I think I can narrow it to two things. One, the initial robo-response from customer service:

Our products are made ethically and cruelty-free so no animals are ever harmed during the process.

Well, that’s a lie, isn’t it? Because as a general rule, fish are killed to source caviar, and your shampoo and conditioner list caviar in the damned ingredient list. Which brings me to two, the absolute non-response thereafter. I have contacted them THREE different ways and they haven’t seen fit to reply at all regarding HOW THEY SOURCE THEIR CAVIAR. Just say you kill fish to get the caviar. Or buy from a supplier who does. That’s all I want. I am not militant. I am not an animal rights activist. I have used your other lines and just avoided your caviar line in the past, which is what I would continue to do if I didn’t suddenly get the vibe that you’re complete and total hypocrites, preaching one thing and practicing the opposite.

So then I have to ask: What else are you lying about, Alterna? You issued a blanket statement in response to my question about your practices for sourcing caviar without any further information to back it up. I can only assume there are other “truths” you are glossing over or manufacturing to support your healthy, natural, eco-conscious image, when in fact you’re just another corporation preying on consumers who want to live a healthier, kinder lifestyle.

Until I hear otherwise, I will assume Alterna is a deceptive, manipulative company. I am boycotting them henceforth – not because they kill fish (honestly, to each their own – vegetarianism is my own choice, not something I force on others), but because I don’t trust them at all.

Epicuren Kukui Coconut After Bath Moisturizer

31 Aug

epicuren coconut

I have wanted both Epicuren’s Kukui Coconut After Bath Moisturizer and their Tahitian Vanilla After Bath Moisturizer for quite some time, but was (understandably) put off by the price. Fortunately, I usually only see them sold at spas while I’m on vacation, so it wasn’t like I was having to control myself every time I went to, say, Target (which is always a losing battle, by the way – self-control, Target, and I generally don’t appear in the same sentence). When we took Gregory down to Hawaii this spring, however, I finally splurged and got them for myself, reasoning that I have wanted them for a long time and also just produced a tiny human so deserved a treat (don’t judge me).

I have been using Body Shop Body Butters for months now, for four reasons: 1) ease of acquisition; 2) ease of use; 3) quality; and 4) price. About a month ago, however, I suddenly realized I had these fantastic Epicuren lotions waiting to be used, and that I should use the coconut one while the sun is still shining, because smelling like coconut in the Seattle winter seems a little off. Additionally, I love Body Shop Butters for being so hydrating, but it’s been an uncharacteristically humid summer here, so I wanted something a little lighter weight. Epicuren fit the bill.

I think I would typically give this lotion super high marks, except for the price. What I mean is, it is a great summer lotion – light weight, fragrant in a nice, summery way, easy to dispense, and has lasted some time. I just think there are other lotions out there of the same quality for half the price that do the job just as well. This is really a case of paying for the name. On the plus side, I have gotten lots of compliments on the scent.

Long and the short of it – if you have been considering picking up a bottle of Epicuren’s After Bath Moisturizer, I’d say do it. It’s a great product and for use, I give it high marks across the board. But if you’ve never heard of it before and are just looking for a nice daily moisturizer, maybe think twice – you can get other products for less that will please you just as much.

Shea Moisture Shampoo & Conditioner

8 Aug

Shea-Moisture-Organic-Raw-Shea-Butter-Moisture-Retention-Shampoo-Conditioner-1I’m gonna make this brief as I now believe this may have been my error.

I needed shampoo and conditioner at my Mom’s house, and rather than going to Sephora or a salon, I grabbed some at Target. I liked the looks of this stuff because it’s all organic-y seeming and is sulfate free. Inexplicably, the organic/natural stuff and the ethnic hair care products are in the same section. I am pretty sure Shea Moisture shampoo & conditioner MAY be formulated for Black hair, both because if you Google image search it, you get images of Black women and because my sister told me her biracial roommate used to use it.

Anyhow, it was not a good match for my hair, which I have mentioned before is pretty fine. There’s a ton OF it, but the strands themselves are very thin and blonde. I was actually nearly insane after a week of using this, so much so that I went to the grocery store, picked up some Fructis – sulfates and all – washed my hair and talked for about two days about how much better my hair felt. Essentially this stuff weighed my hair down and turned it into a heavy, greasy, oily, awful mess. I tried everything – one day after swimming in the ocean, I just rinsed my hair and used the TINIEST bit of conditioner, but it was still too much. Another day I actually used baby shampoo of my son’s and then a tiny bit of conditioner – still awful. Looking at it now, I bet it’s the Argan Oil, which I have had greasifying issues with in the past.

Anyhow. That’s that. I won’t use it again, but if you have super coarse, dry hair, this might be a win for you!

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