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ZOYA: Worst. Customer Service. EVER.

21 Jul

I have been ordering from Zoya since 2012, and have spent hundreds of dollars on their polishes. I have gotten kind of shady customer service from them before (taking weeks to ship, answering my email regarding when they will ship in a very curt way), but have remained loyal, blogging about them, recommending them to friends, giving their polish as gifts, and encouraging my favorite nail salon to carry them.

That ends today.

I have tried a couple times recently to order from them and not gotten my order or any email saying it had shipped. When I’d log on to their site to see what the status was, the orders were not showing up under either shipped or unshipped. Since I have a 6-week-old baby, I chalked it up to my error – I forgot to hit send, I used a bad credit card (we’ve had to cancel TWO due to fraud recently), something on my end. The last time, I made sure to save the order number, but when I went online to check, again, it had vanished. I emailed them to ask what was up, and this is the response I received this morning:

Good Morning,
Thank you for your inquiry. It appears your order was automatically canceled by our system because you disputed payment on a previous order. I apologize-we are not able to process order after payment is disputed. Please let me know if you have additional questions. Have a nice day.
Thank you,
Shelle Wesolowski
Inside Sales/Customer Service Supervisor
Art of Beauty, Inc.
800-659-6909 ext 109
Shellew@artofbeauty.com
follow us on TWITTER: zoya_nailpolish
youtube: zoyanailpolish

Uhh… for real? I read this at like 7am after a night up feeding my infant, so my initial reply wasn’t all it should have been:

I never disputed a payment. I did have a card canceled due to fraud but I never disputed a payment to you – it must have been a cancellation on the bank’s part. Is there any way to reverse this or should I just plan to change brands? Kate J

I then followed up with this:

Sorry, what I mean to say is, am I never permitted to order from the website again? If you look at my order history, you’ll see I’ve been a regular, repeat client – there would be no reason for me to “dispute” a payment with you. I suspect that when my card was canceled due to fraudulent charges, the bank canceled a number of charges on the same day to be safe.

 

Additionally, when this is the case, it would be helpful if you contacted the customer involved to inform her of the situation – I thought I was losing my mind as I was sure I had tried to place numerous orders with you and they all seemed to vanish into thin air.

 

Best regards,

Kate J

I received this in reply, from a Brian Tucker (Brian Tucker <Brian.Tucker@artofbeauty.com>):

Hi

Please contact a salon in your area if you want Zoya product. 

Brian

This message was ironically marked “high priority.” Pity they didn’t find the situation a high enough priority to contact me before simply canceling my orders repeatedly.

So yeah. That’s it. I Tweeted and FBed it, but they deleted them from their feeds of course. Please help me spread the word – when companies mistreat their customers, they ought to feel it:

Zoya doesn’t care if you are a long-term client. They do not care about their customers. They have zero customer service and while their polish may be decent, their company is not.

Recommendations for new polishes? I’ll never wear Zoya again.

Ooh La, Rue La!

26 Jun

Ah the subscription model of shopping. I am a sucker, and I LOOOOVE getting packages. Plus it’s a great way to try out new products without having to invest in full sizes.

So far, I am a member both of  BeautyBar Sample Society and Birchbox. And then, cause you know, I like to share the wealth, I also signed up for BarkBox. FOR MY DOG.

sample society

If you decide to sign up for BeautyBar Sample Society after seeing this, please consider using my referral code – kate78 – so I can get credit!

birchboxbarkbox

Then my friend Cait mentioned Glossybox to me. I have been meaning to look into it but not had a chance yet.

WELL.

Today, Rue La La is offering a DEAL on Glossybox – $40 for a $100 membership. WHAT! So yeah. I signed up. And maybe, if you’re anything like me, you should too.

rue la la glossybox

If you’re a member of a similar program, please share the details and your referral code below, or tweet it to me @kate78, #lipglosslife!

Birchbox

26 Jun

What do I love as much as product? Getting things in the mail. So when I heard about Birchbox, a subscription service where for $10 a month you get a box of product samples shipped to you, I yelled, “ALL IN!” I did not research. I did not waffle. I did not ask around. I SIGNED THE HECK UP.

I have been a Birchbox member now for six months. Some months have been unimpressive. Some months have been pretty cool. One month I even got a free, special bonus box (in addition to my regular monthly box), full of Vichy products. Quelle belle surprise! Until this month, only one product had hooked me, and it’s actually one I have since blogged about – Orofluido’s hair oil. I got a nice little tester of it that lasted me for a good week, really enjoyed it, and ended up buying stock in the company. Okay, not really, but I should, because I have bought it for myself twice since and recommended it both personally and in my blog. I also got another product I blogged about, the Miracle Skin Transformer, which I did REALLY like but found to be a little too expensive for the size you get.

Anyhow, I have gotten some other great stuff, but nothing to write home about, until June’s box. June’s box has not just an eyeliner, not just a lip stain, not just a Borghese bath soak… BUT ALL THREE! And some other crap too! Not just one packet of the Borghese bath soak, either, but TWO packets of it, so you can really decide if you like it before ordering.

Damn, Birchbox. You got me. I am hooked. And I can now endorse you fully, far and wide. If you can cut out two Starbucks lattes a month, you can afford a Birchbox subscription. And if you love product even half as much as I do, you can’t really afford not to.

Target’s Beauty Bag Giveaway!

22 May

Cheers to the fabulous Candice R. for bringing this incredible steal to my attention! Target Summer Beauty Bag Giveaway! Be patient, the demand is great and it’s taking some time to load. But act fast – offer good only while supplies last, which I bet won’t be long!

http://www.facebook.com/TargetStyle 

What’s Your Makeup Lying To YOU About?

21 May

7 Lies on Your Makeup Labels – special thanks to Michele C., the SassyCityGirl herself, for forwarding this along – it’s a fascinating read!

Gel manicures: Cause for concern?

9 Mar

A blog from our friends over at Birchbox:

Could Your Gel Manicure Give You Skin Cancer? 

Spring Exfoliation! Milk Made Smoothing Hand & Cuticle Buffer

4 Mar

Next in my exfoliation series is Cake’s Milk Made Smoothing Hand & Cuticle Buffer. It is lovely and wonderful. This hand smoother comes with a little spoon to dish out the deliciousness and trust me, it’s hard not to spoon it RIGHT into your mouth. It smells like (surprise) cake, and its salty texture makes it seem even more food-like. Just thinking of it is making me want to run upstairs and use it right now.

Unlike with body scrub, I do like a hand scrub that leaves an oily feeling behind – it makes my hands feel even smoother and softer. I can stand at the sink for a good five minutes just rubbing this into my hands, enjoying the oily salty goodness and the outrageously divine aroma. And after I have scrubbed my hands smooth, I follow with….

Oh my word is it really possible that something could make my hands feel and smell even better? Why yes it is. Cake Milk Made Velveteen Hand Creme is the Bonnie to the Buffer’s Clyde, the peanut butter to its jelly, the…. well, you get the picture. Your hands will feel amazing after using the Buffer, but they will feel brand new if you follow up with the Hand Creme.

C’est magnifique!